Automated Lead Management

INCLUDES:

• Ongoing automated interaction with incoming leads
• Immediate automated lead response
• SMS and/or email lead conversations
• Website and contact form lead follow-up
• Automated lead qualification
• Automated follow-up with unresponsive leads
• Approved business, service, and frequently asked question responses
• Appointment scheduling and calendar interaction
• Business-hours and after-hours automated response
• Automated lead status and pipeline updates
• Human handoff when personal assistance is required
• Internal lead notifications
• Basic automated lead nurturing
• Conversation history and lead interaction tracking
• Monthly knowledge base updates
• Monthly workflow optimization and maintenance
• Monthly lead interaction performance reporting

EXCLUDES:

• Initial LeadFlow configuration unless purchased separately
• Advertising campaign management or advertising spend
• Guaranteed lead generation, sales, appointments, or conversions
• Manual sales calling, manual lead follow-up, or manual appointment setting
• Customer service staffing or live sales representative services
• Custom estimates, proposals, contract negotiations, or individualized pricing decisions
• Third-party CRM, automation, SMS, email, telephone, or AI platform fees
• Custom software development or advanced API integrations
• Major CRM migrations or workflow redevelopment
• Additional business locations, lead sources, or substantially different workflows unless purchased separately

NOTES:

• 123 LeadFlow Initial Configuration is required before activation unless otherwise approved by 123 Publish Inc.
• The automated system operates using business information, qualification criteria, approved responses, and workflows provided or approved by the client.
• Client must notify 123 Publish Inc. of changes to services, pricing, hours, service areas, scheduling, promotions, policies, or other information used by the automated system.
• Conversations requiring information outside the approved knowledge base may be escalated to the client for human assistance.
• Monthly management includes reasonable maintenance and optimization of the existing workflow. Major workflow redevelopment or new integrations may require additional fees.
• Third-party software and usage fees are not included unless expressly stated in writing.
• Service does not guarantee that a lead will respond, schedule an appointment, make a purchase, or become a customer.

Fee is on a per-month basis. Initial configuration and applicable third-party software or usage fees are billed separately.