POLICIES

123 Publish Incorporated is known for providing the top quality services! We always maintain professional integrity with our clients and we work our hardest to execute their visions and goals for taking their businesses to the next level. To ensure mutual professionalism, we have established specific policies which all clients must follow:

SCHEDULED MEETING POLICY

  • Meetings are agreed upon in accordance with the schedule of the client and the representative from 123 Publish Incorporated.
  • The date and times of those meetings can be established 24 hours at the latest before the meetings happen and the dates must be mutually agreed upon.
  • Meetings are agreed upon in writing and/or through an email or text acceptance sent by the representative from 123 Publish Incorporated. The meeting will not be attended if there is no formal acceptance. We reserve the right to postpone, cancel or delay any meeting.
  • The method in which meetings are held will be determined by the representative from 123 Publish Incorporated with client input.
  • If the representative from 123 Publish Incorporated is away from the desk, meetings will be deferred or cancelled with advance notification.
  • A $50 non-refundable deposit is required for a time and transportation fee for the consultation meeting. If 123 Publish Incorporated is contracted and paid, the $50 will be deducted from the cost of the project.
  • If a meeting is cancelled, the $50 deposit will not be returned unless a 24 hour cancellation notice was given by the client. If one reschedules and an advance (3 hour) notice is not given, a $25 fee will be imposed (applicable to all clients – existing and future).
  • All meetings must be confirmed 12 hours at the latest.
  • Meetings must be mutually agreed upon and confirmed in writing.

PAYMENT POLICY

  • Within each contract, there is a definition of payment. Payments are based upon the service along with the scale and scope required for that service.
  • Payments can be negotiated through the method of a payment schedule that is mutually agreed upon.
  • All deposits are non-refundable and additional work completed after the deposit may be charged. Work performed after a contract has been fulfilled is non-refundable. The scope, scale, and execution of work is defined within the contract itself.
  • Clients must pay through check, banknote, credit card, electronic wiring, PayPal, or Venmo.
  • Payments must be made in full when they are due.
  • Deposits are determined once the contract is issued. Each deposit is determined on a service-by-service basis.
  • Payments and pricing are variant upon the size-and-scope of contracts and are to be kept within the confines of 123 Publish Incorporated and the client. Clients will also be required to sign a non-disclosure clause within the contract.
  • Payments and pricing will not be discussed or disclosed on the part of the client because payments and pricing are variant based on the size, scope, and scale of the contract.
  • Checks returned for insufficient funds will result in the client being responsible for 123 Publish Incorporated’s bank transaction fee and payment will be expected upon notification.
  • We reserve the right to ask for full payment associated with the respective invoice if we choose to terminate a client and advance notification will be provided.
  • Refunds will not be issued for a contract if a client chooses to contract another vendor and remove 123 Publish Incorporated from the project. If more work than the deposited amount is completed, then, 123 Publish Incorporated reserves the right to impose fees for the client during a project.
  • In the circumstance of a Project Cancellation and some work is completed, the client will not receive a refund for the money inputted.
  • For late payments, we reserve the right to charge a service fee of 10 – 15% of the invoiced amount.

SERVICE DELIVERY POLICY

  • Project execution and delivery dates must be agreed upon in writing from both parties. 123 Publish Incorporated generally starts projects from the commencing time of the contract. However, in some cases, clients choose to defer project execution and deliveries. 123 Publish Incorporated reserves the right to determine the maximum date of deferral on a case-by-case basis.
  • 123 Publish Incorporated will provide recommended guidance for preparation when it pertains to any of our services.
  • 123 Publish Incorporated will follow the defined parameters stated in the contract and additional conditions known as “add-ons” will result in an extra fee. An “add-on” is an addition from the base service of the contract.
  • Separate services require separate contracts or separate invoices unless the services are being fulfilled simultaneously which will be in writing.
  • If the client chooses to defer a project from being executed and delivered, the client must provide advance notice and the date of execution and delivery will be mutually agreed upon when the schedule is symbiotically conducive.
  • If the client chooses to terminate the project at any point from contract signature and deposit, the monetary amount paid by the client is deemed as non-refundable and 123 Publish Incorporated reserves the right to receive the full invoiced amount for the project.
  • For website contracts, we will give clients a document to fill out and send back to 123 Publish Incorporated in order to fulfill their vision to the fullest extent possible. The client must send this back within ample time which is mutually defined in writing.
  • If there is a circumstance which causes a delay for the contract, the client will be immediately notified.

COMMUNICATION POLICY

  • When the meetings are scheduled to take place, 123 Publish Incorporated will follow-up twice with the client via call or text. If there is not a response, the meeting would be deemed as moot and not happening.
  • Clients must keep an open line of communication which will be defined in-writing or verbally on a mutually agreed-upon basis regardless of payment being made.
  • 123 Publish Incorporated is transparent with its clients and we expect the same transparency and honesty on behalf of the clients.
  • We will maintain an open line of communication. Communication will be dependent on the clients end.
  • Failure to respond within 72 hours will result in a deferral or possible non-refundable termination of the contract unless there is an exigent circumstance which must be documented. We reserve the right to collect the full amount associated with the invoice. In order for a professional business relationship to work, communication is essential.

CONTRACT POLICY

  • 123 Publish Incorporated will follow the agreed-upon services and means of execution in the contract directly unless otherwise stated in writing on the part of the client.
  • A contract can be defined through the form of a formal document or an invoice – both of which will state the services rendered.
  • Each contract must be in writing or through the form of an invoice for purposes of documentation.
  • Contracts proceed when the invoice is recognized and monetary payment is issued, there is a written signature on the contract, and at an agreed upon date.
  • Federal Law permits the client to withdraw the contract 3 days or 72 hours from the contract’s signature and we maintain full compliance. Therefore, the contract is deemed null and void which will be sent in writing to the client via email for purposes of keeping a paper trail.
  • In every contract, there is a definition of services rendered and the services rendered will be presented in-writing and signed forth by the client.
  • Once the contract has been defined as completed, the client can show approval either in signature on a contract or through the form of a public testimonial which will therefore conclude the contract unless the contract is on a renewal basis contingent upon different cases.
  • Refunds will not be issued for work that has already been completed and all work is documented.
  • Invoices can be updated by 123 Publish Incorporated if an alteration that is applicable to that respective service is requested by the client. Other services outside of the “respective service” will result in additional fees because they’re called “add-ons”. Also, dependent upon the scale and scope of the alteration, the client might incur additional fees.

TERMINATION POLICY

  • If a client chooses to terminate 123 Publish Incorporated during the middle of a project, then the client will not receive a refund for the agreed upon services if work was completed. All work was documented. For social media services, refunds will not be granted in association with advertising investment.
  • 123 Publish Incorporated reserves the right to terminate any products, projects, or services at any point in time prior to the completion and approval  for the respective agreed upon project without refund if there is an enforced violation of company policy.

CONCLUSION

The purpose of these policies is to ensure a great working relationship between 123 Publish Incorporated and the client so projects are properly delivered. If there are any suggestions or questions related to these policies, please send an email to info@123publishinc.com or call (929) 262-2456. Thank you very much for your cooperation and understanding. Any aspect of these policies are subject to change at any point in time and decisions are unilaterally made by 123 Publish Incorporated.